Refund & Cancellation Policy

Submitting a contact form enquiry or calling us does not create a payment obligation. No payment is due until a care manager confirms the service, schedule and price with you.

• Cancelling at least 24 hours before the scheduled start: full refund of any advance payment.
• Cancelling within 24 hours of the scheduled start: an administrative fee may apply to cover caregiver scheduling already arranged; the remainder is refunded.

For ongoing engagements (daily, weekly or monthly care), you can stop the service with reasonable notice. Any amount already paid for days not yet delivered is refunded on a pro-rata basis, less any administrative fee.

If a caregiver isn't the right fit, tell your care coordinator — we'll arrange a replacement rather than a refund wherever possible, at no extra cost to you.

Contact your care coordinator directly, or reach us at happynesthomenursing@gmail.com or +91 94975 23398, stating your name, the service booked and the reason for the request.

Approved refunds are issued to the original payment method via our payment gateway (Razorpay), and typically reflect within 5–7 business days, depending on your bank.

We may update this policy from time to time. The "Last updated" date above shows when it last changed. The policy in effect at the time you book applies to that booking.